ORDER POLICY

What is your operating hours? 
Monday to Friday: 9:00 AM - 6:00 PM 
Saturday: 9:00 AM - 2:00 PM 
Sunday,Eve & PH: Call us to check  

What is the currency used in the catalogue? 
All items listed in the catalogue is in Singapore Dollar. 

Does Tropifameflora.com offer floral arrangements for weddings and events? 
From floral arches to table arrangements and bouquets, we offer prearranged and customization arrangements to suit any theme and budget. 
For more details, simply reach out to us at tropifameflora@gmail.com.  

How do I order? 
You may place your order directly from our website form at www.tropifameflora.com. 

Alternatively you may contact us at (65) 6338 8182 or SMS (65) 9631 8181 to place your order. 

What if I need to change my order? 
Immediately call us at (65) 6338 8182 or email us at tropifameflora@gmail.com. 

What if I need to cancel my order? Is there a refund? 
You may cancel your order within 36 hours. 

Do note that refund is not possible, but we’d be happy to give you a replacement depending on case-by-case basis.  

Do you accept any offline payment, like company cheques or fund transfers? 
Yes, please contact us at (65) 6338 8182 for more details. 
For Cheque payment, crossed Cheque to Tropifame Flora and mail it to One Commonwealth. #08-01, Singapore 149544. 

Is it safe to use my credit card online? 
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice an unbroken key or lock icon at the bottom left corner of the window.

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